CNC Fiber Laser Field Service Engineer (USA)

HACO Atlantic (HACO USA) is a supplier of industrial metal fabrication equipment, including CNC press brakes, shears, and CNC fiber laser cutting systems.

We are seeking an experienced CNC Fiber Laser Field Service Technician / Engineer to provide installation, commissioning, troubleshooting, maintenance, and repair services for our laser cutting equipment throughout the United States.

We are looking for a skilled technician who can work independently, diagnose complex technical issues, and provide professional service to our customers.

This is not an entry-level position or a CNC machine operator position. Direct experience servicing industrial CNC Fiber laser cutting equipment is required.

Key Responsibilities

• Install, commission, calibrate, troubleshoot, and repair industrial CNC fiber laser cutting machines.
• Diagnose electrical, mechanical, motion-control, CNC, and laser system problems.
• Troubleshoot laser cutting heads, height-control systems, sensors, servo drives, motors, and associated equipment.
• Diagnose problems involving laser sources, chillers, assist-gas systems, and cutting performance.
• Read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical service manuals.
• Use CAD software to read, interpret, and modify drawings and cutting files as needed.
• Troubleshoot CAD/CAM-related issues, cutting programs, nesting, and machine setup.
• Perform preventive maintenance, machine adjustments, and component replacements.
• Work directly with manufacturer technical support and engineering teams when necessary.
• Provide customer training on machine operation, maintenance, and basic troubleshooting.
• Complete accurate service reports documenting repairs, parts used, and work performed.
• Travel to customer facilities throughout the United States for installations, service calls, and emergency repairs.

Required Qualifications

• Previous hands-on experience installing, servicing, troubleshooting, or repairing industrial CNC fiber laser cutting machines.
• Strong electrical troubleshooting and diagnostic skills.
• Experience with CNC controls, servo systems, motors, sensors, and industrial electrical components.
• Working knowledge of fiber laser cutting technology and associated systems.
• Proficiency with CAD software and the ability to read, interpret, and modify CAD drawings.
• Experience with laser cutting software, CAD/CAM programs, or nesting software.
• Ability to read and interpret electrical schematics and technical documentation.
• Strong mechanical aptitude and problem-solving abilities.
• Ability to independently diagnose equipment failures and determine appropriate repairs.
• Willingness and ability to travel extensively throughout the United States.
• Valid driver's license and ability to obtain a passport if needed.
• Strong communication skills and ability to work directly with customers.

Preferred Experience

Experience with any of the following equipment manufacturers or systems is highly desirable:

• Glorystar Laser
• Trumpf
• Bystronic
• Amada
• Yawei
• Mazak Optonics
• Mitsubishi Laser
• Bodor
• HSG Laser
• Han's Laser
• IPG Photonics
• Raycus or MAX laser sources
• CypCut, CypNest, or FSCUT control systems

Experience with laser cutting heads, laser source diagnostics, industrial automation, PLCs, and motion-control systems is a strong advantage.

Previous experience is required. Candidates with proven service experience on comparable CNC fiber laser cutting equipment are encouraged to apply.

Travel Requirements

This is a field service position requiring extensive travel to customer facilities throughout the United States.

Candidates must be comfortable working independently at customer locations, responding to equipment breakdowns, and spending multiple days away from home when necessary.

What HACO Offers

• Competitive compensation based on demonstrated experience and technical capabilities.
• Opportunity to work with industrial CNC fiber laser cutting technology.
• Manufacturer-supported technical resources and equipment training.
• Exposure to a variety of industrial machinery and customer applications.
• Long-term career opportunities with an established equipment distributor.
• Company benefits and travel arrangements discussed during the interview process.

Important: Please Read Before Applying

We are specifically seeking an experienced laser equipment service technician, not someone whose experience is limited to operating laser cutting machines, programming parts, or general production work.

Applicants must be able to demonstrate actual hands-on experience diagnosing and repairing CNC laser cutting equipment.

If you have a great work ethic, the technical experience, independence, and problem-solving skills required to keep industrial laser cutting equipment operating, we would like to hear from you.

Pay: $68,000.00 - $78,000.00 per year

Benefits:

• 401(k) 4% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience:

• Fiber Laser Repair: 5 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road